Cancellation and Refund Policy

Last updated: 21 October 2026

This policy applies to paid 3-month and annual subscriptions for the Eyivo digital service and does not restrict rights granted by mandatory law.

Choosing not to renew

Subscriptions do not automatically renew. Customers may choose not to place a renewal order. Existing paid service may remain active until the end of the paid subscription period, subject to the service terms.

Requesting cancellation or a refund

Customers may request cancellation during an active term or ask for a refund through Eyivo support or contact channels. Cancellation alone does not create an unconditional refund. Refund eligibility is reviewed in light of applicable law, service activation and use, and the circumstances of the transaction. To submit a request, use Contact.

Withdrawal and mandatory rights

Any legally applicable withdrawal or cooling-off right remains available. Immediate performance of a digital service may affect that right only where applicable law permits and any required consent and acknowledgment have been obtained. This policy does not assume that activation alone removes a statutory right or waive mandatory consumer protections.